Frequently Asked Questions (FAQs)

Telehealth lets you meet with a licensed mental health professional from the comfort of home using secure video and audio. Our telehealth visits are HIPAA-compliant and available across Indiana.

Test your camera and microphone, ensure a strong internet connection, find a quiet, well-lit space, have your questions ready, and charge your device.

A range of information can be found about telehealth visits online but the following is a great resource for patients: https://telehealth.hhs.gov/patients/understanding-telehealth/

Yes. All telehealth visits are HIPAA and HITECH compliant. Your privacy and security are our top priority.

Coverage varies by insurance plan and clinician. Many insurance plans, including Medicare and Medicaid, cover telehealth services. We recommend confirming your coverage before your visit.

You can schedule online using the Client Portal or call us at (317) 296-7707 to book an appointment.

Your first appointment will focus on understanding your concerns, history, and goals. This helps us create a personalized treatment plan.

Coverage depends on your insurance plan, the service you receive, and the clinician you choose. Insurance participation may vary by clinician. We recommend verifying your benefits and confirming that your selected clinician participates with your insurance plan before scheduling.

Appointment length varies based on the type of service. Psychiatric evaluations are generally longer than follow-up medication management appointments, while therapy sessions have their own scheduled appointment length.

Please have a current medication list and relevant medical and mental health history available. If you have previous psychiatric records, psychological testing, GeneSight results, or other information that may be helpful to your care, you may also provide those records.

Appointment frequency depends on your individual needs, treatment plan, and type of care. Your clinician will work with you to determine an appropriate schedule.

Yes. Zalfi offers individual therapy through licensed mental health professionals using secure telehealth for patients throughout Indiana.

Yes. Our psychiatric providers offer psychiatric evaluations, medication management, and ongoing psychiatric care for a variety of mental health conditions.

Yes. Depending on your needs, you may receive therapy, psychiatric care, or both. When appropriate, your clinicians can work collaboratively to support your treatment goals.

Mental health treatment is individualized. Some people benefit from therapy, some from medication, and others from a combination of both. Your clinician can help you understand your treatment options based on your symptoms, history, needs, and goals.

Our clinicians provide care for a variety of mental health concerns, including ADHD, anxiety, depression, mood disorders, trauma-related concerns, eating disorders, and other behavioral and emotional health needs. The conditions treated may vary by clinician and service.

The type of therapy used depends on your needs, goals, and the training and experience of your therapist. Your therapist will discuss their approach with you and work collaboratively to develop a treatment plan.

The frequency of therapy depends on your individual needs and treatment goals. Your therapist will work with you to determine an appropriate schedule, which may change as treatment progresses.

Medication is one of several treatment options available for certain mental health conditions. If you are receiving psychiatric care, your psychiatric provider will discuss the potential benefits, risks, and alternatives with you when medication is being considered.

Do not stop or change a prescribed medication without first discussing it with your prescribing clinician. Some medications may need to be reduced gradually, and suddenly stopping certain medications can cause withdrawal symptoms or a return of symptoms.

Not at this time.

Certain controlled medications may require additional monitoring or an in-person visit depending on the medication, your individual circumstances, clinical considerations, and applicable prescribing requirements. Your psychiatric provider will discuss any requirements that apply to your treatment.

GeneSight pharmacogenomic testing may be available when clinically appropriate. Your psychiatric provider can discuss whether testing may be useful as part of your treatment.

The Patient Portal is the preferred way to contact your clinician regarding non-urgent questions or follow-up needs. You may also call us during business hours at 317-296-7707.

Yes. You may send non-urgent questions through the Patient Portal. Depending on the nature of your concern, your clinician may recommend scheduling an appointment so the issue can be properly evaluated and addressed.

There is no single timeline for mental health treatment. The length of care depends on your individual needs, goals, response to treatment, and the type of services you receive. Your clinician will periodically review your progress and treatment plan with you.

*Call 911 or the 988 Suicide & Crisis Lifeline immediately.

Zalfi does not provide emergency or crisis services. If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency department. If you are experiencing a mental health or suicidal crisis, you may also call or text 988 for immediate crisis support.