Frequently Asked Questions (FAQs)

Telehealth lets you see a licensed psychiatric provider without leaving home, using secure video and audio. Our telehealth visits are HIPAA-compliant and available across Indiana.

Test your camera and microphone, ensure a strong internet connection, find a quiet, well-lit space, have your questions ready, and charge your device.

A range of information can be found about telehealth visits online but the following is a great resource for patients: https://telehealth.hhs.gov/patients/understanding-telehealth/

Yes. All telehealth visits are HIPAA and HITECH compliant. Your privacy and security are our top priority.

Most major insurance plans, including Medicaid and Medicare, cover telehealth services. Coverage varies, so confirm with your provider before your visit.

You can book online or call us at (317) 296‑7707. Same-day appointments may be available depending on provider schedules.

Your first visit includes reviewing your medical history, current symptoms, and goals. This helps us create a personalized treatment plan.

We accept most major insurances, including Medicaid and Medicare. Coverage may vary by plan.

Initial appointments are typically up to 60 minutes; follow-ups are usually shorter.

Please bring a list of any medications you're currently taking, your  medical history, and any previous psychiatric records if available. If you have had any testing (e.g., Genesight, etc.), please remember to bring copies. This  information helps us provide the best care.

Frequency depends on your treatment plan and needs. Many patients start with more frequent visits, then adjust as care progresses.

The Patient Portal is the best way to reach your provider but you may also call us during business hours at 317-296-7707. 

Yes, we use the Patient Portal to stay in touch and providers will attempt to address any concerns patients may have. (Note: at times an appointment may be necessary).   

Medication is one of several treatment options. Your provider will discuss what’s appropriate for you.

Never stop without consulting your provider — sudden changes can cause withdrawal or symptom recurrence.

Not at this time.

Not at this time.

Some patients may need at least one in-person visit. Your provider will advise based on your case.

Call 911 or the 988 Suicide & Crisis Lifeline immediately. Your provider can help you create a crisis plan during regular appointments.

Use our Patient Portal for questions or follow-ups. Providers may request an appointment if needed.

Each plan is individualized. Progress is regularly assessed and timelines adjusted as needed.