Frequently Asked Questions (FAQs)

Telehealth (telemedicine definition) allows for the provider to see you without an in-person visit; two way communication with audio and video between a provider and the patient. 

Add appointment to your calendar, test your camera/audio, use the best camera/audio, use best internet connection possible, charge your phone/device, find a quiet/well lit place, make sure head/shoulders are visible for telehealth visit, and have questions ready for your provider.  

A range of information can be found about telehealth visits online but the following is a great resource for patients: https://telehealth.hhs.gov/patients/understanding-telehealth/

Yes. All telehealth visits are HIPAA and HITECH compliant. 

Many insurance plans cover telehealth services, but coverage can vary.  It's a good idea to check with your insurance provider to understand  your specific benefits.

You can schedule your appointment online. Our current availability is between 1 to 3 weeks.  

During your first appointment, we'll discuss your medical history,  current symptoms, and any concerns you have. This helps us understand  your situation and develop a treatment plan tailored to your needs.

We currently accept various insurances. Please see the list on our HOME page. Coverage varies by insurance plan. It's best to check with your provider about what services are covered under your plan.

Initial appointments usually last up to 60 minutes, while follow-up appointments may be shorter.

Please bring a list of any medications you're currently taking, your  medical history, and any previous psychiatric records if available. If you have had any testing (e.g., Genesight, etc.), please remember to bring copies. This  information helps us provide the best care.

The frequency of appointments depends on your individual needs and  treatment plan. Initially, we might meet more frequently, then adjust as  needed. 

The Patient Portal is the best way to reach your provider but you may also call us during business hours at 317-296-7707. 

Yes, we use the Patient Portal to stay in touch and providers will attempt to address any concerns patients may have. (Note: at times an appointment may be necessary).   

We currently do not offer any long acting injectables (LAIs). 

Clients may be required to come to the office for a minimum of one visit (between telehealth visits) and then on a case by case basis. (*Click here for an APPOINTMENT and for more information)

Some clients will be required to provide a drug screen, please speak with your provider for more details: APPOINTMENT

Medication is one of many treatment options. We'll discuss whether it's  appropriate for you based on your symptoms and preferences.

If you experience a crisis, contact emergency services or a crisis  hotline immediately. We can also discuss a crisis plan during your  appointment.

The duration of treatment varies for each individual. We'll regularly assess your progress and discuss the timeline as we go.

It's important not to stop taking your medication without consulting us,  even if you feel better. Stopping suddenly can cause withdrawal  symptoms or a return of symptoms.